26 May 2018
Visit response.ncr.com

US call centre workers sue HSBC for alleged labour law violations

21 July 2005  |  4556 views  |  0 HSBC logo

Two former US call centre workers have filed a lawsuit against HSBC alleging that the bank violated federal and state labour laws by not paying them overtime.

The lawsuit was filed in New York federal court by James Stefaniak and Keith Panaccione, two former call centre workers at the bank's facilities in Buffalo.

They claim that neither they nor their coworkers received overtime pay as required by federal Fair Labor Standards Act (FLSA) and New York state laws.

Says Panaccione: "Like many employees at the call centre, I came in early and left late, but was only paid for scheduled shifts. In my case, it was one to two extra hours per week, on average, that I gave the company without overtime compensation. That adds up over time."

Lawyers repesenting the pair say they will seek certification of the case as a class action that could include thousands of current and former workers at HSBC's call centres in the New York area, Virginia, Illinois, Nevada and other locations.

George Hanson, from law firm Stueve Siegel Hanson Woody, says: "The law requires that employers properly record work performed and pay workers for all of the time that they work, not just for their scheduled shifts. Unfortunately, this practice is common to call centres across the country."

HSBC is currently in the process of shifting some 4000 UK call centre jobs to low-cost overseas operations in Malaysia, China and India.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

HSBC to double offshore staff

HSBC to double offshore staff

16 March 2005  |  12648 views  |  0 comments
Unions vow to fight HSBC's 4000 UK job cuts

Unions vow to fight HSBC's 4000 UK job cuts

17 October 2003  |  5519 views  |  0 comments

Related company news


Related blogs

Create a blog about this story (membership required)
Visit response.ncr.comVisit iliad-solutions.com/Visit www.vasco.com/news/mobile-first

Who is commenting?

Top topics

Most viewed Most shared
satelliteAnt Financial provides tech for China Ever...
27656 views comments | 3 tweets | 2 linkedin
Digital banking transformation creating new systemic risksDigital banking transformation creating ne...
8897 views comments | 18 tweets | 26 linkedin
MUFG to roll out blockchain payment network next yearMUFG to roll out blockchain payment networ...
7577 views comments | 13 tweets | 13 linkedin
There are some things you just can't do with an appThere are some things you just can't do wi...
6819 views comments | 9 tweets | 15 linkedin

Featured job

Find your next job