13 December 2017
visit www.solutions.lexisnexis.com

National Australia Bank to audio-enable ATM network

25 November 2003  |  984 views  |  0 National Australia Bank to audio-enable ATM network

National Australia Bank is installing private audio jacks at its national ATM network to help visually-impaired customers use its cash machines.

The bank says it will audio-enable 64 cash machines by the end of the month. Half of its national ATM network will be audio-enabled by May 2004 and in future all new machines will include audio functions.

To use the audio function, customers insert their headphone point into a socket located on the face of the ATMs upper right hand corner, near the keypad. The audio track plays in parallel with the screen flows. In the event of non-action by the customer, the audio track is repeated.

Dennis Pozzobon, The National's head of distribution, says the audio machines will enable customers to withdraw cash, print account balances and transfer funds. Deposit functionality is currently being piloted.

"The audio ATMs are simple to use as the voice message is transmitted privately via the customer's own headphones, and therefore provides independence and convenience without compromising the necessary security for financial transactions," says Pozzobon.

The move follows an an extensive pilot programme, run on both Diebold and NCR ATMs, and supported by Royal Victorian Institute of the Blind (RVIB) and Blind Citizens Australia.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

National Australia Bank implements Prime's OFAC Reporter in NY

National Australia Bank implements Prime's OFAC Reporter in NY

21 November 2003  |  2965 views  |  0 comments
National Australia Bank hit by e-mail fraudsters

National Australia Bank hit by e-mail fraudsters

28 August 2003  |  6936 views  |  0 comments
Schlumberger wins National Australia Group EMV card contract

Schlumberger wins National Australia Group EMV card contract

28 July 2003  |  3081 views  |  0 comments
NAB poised to sell Your Prosperity

NAB poised to sell Your Prosperity

01 July 2003  |  2809 views  |  0 comments
National Australia Bank investigates debit card bungle

National Australia Bank investigates debit card bungle

29 April 2003  |  2251 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.solutions.lexisnexis.comvisit www.atos.netvisit www.response.ncr.com

Top topics

Most viewed Most shared
Saxo Bank's 'Outrageous Prediction': Bitcoin to peak at $60k next year before spectacular crashSaxo Bank's 'Outrageous Prediction': Bitco...
12134 views comments | 7 tweets | 7 linkedin
Deutsche Bank paper hails 'huge' blockchain potentialDeutsche Bank paper hails 'huge' blockchai...
9316 views comments | 16 tweets | 22 linkedin
PSD2: Laying the regulatory foundation for a new age in paymentsPSD2: Laying the regulatory foundation for...
7916 views comments | 17 tweets | 35 linkedin
Santander UK poaches Barclays innovation chief Michael HarteSantander UK poaches Barclays innovation c...
7330 views comments | 8 tweets | 17 linkedin
Alior Bank to use Open API platform and accelerator to create fintech marketplaceAlior Bank to use Open API platform and ac...
7165 views comments | 20 tweets | 11 linkedin

Featured job

Find your next job