KBC alleviates help desk headaches with Courion's PasswordCourier
18 November 2003 | 2920 views | 0
Belgiums' KBC Bancassurance has implemented technology from Courion Corporation to alleviate pressure on the corporate help desk by automating password reset for its 15,000 employees.
KBC is using Courion's PasswordCourier product to enable its employees to reset their own passwords instead of calling the help desk. The bank says its help desk was previously fielding 3000 calls each month requesting password resets.
The majority of calls to the help desk regard password changes for Windows NT and RACF accounts so the inital roll out of PasswordCourier targeted users of these platforms.
Patrick Toeback, director IT, KBC, comments: "We are putting significant emphasis on self-service, encouraging employees to resolve their own IT issues such as password reset and IT resource requests.
"By putting self-service solutions in place, employees across corporate and retail banking are able to get the help they need outside of normal business hours."