Allied Irish implements Amacis e-mail management software

Allied Irish implements Amacis e-mail management software

Allied Irish Bank (AIB) is to manage e-mail communications to and from customers using technology from Boston-based Amacis.

The bank is rolling out Amacis' electronic communications management software, Amacis Visibility.

The platform is able to handle two-way e-mail communications and includes routing, response and management functions. All e-mail interactions are maintained in a single message store.

Amacis says the software will not only reduce handling and response times but also enable all customer e-mail communications to be handled and responded to through a single interface.

Tom Montgomery, CEO, Amacis, says the system "will make a tangible difference to the way in which the AIB Group interacts with its customers".

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