UK banking group HBOS has signed a three year, multi million dollar contract with NCR Corporation for the supply of hardware maintenance and support services for its entire ATM network. The contract replaces seven suppliers, including Unisys and ICL, currently managing the bank's ATM services.
Under the deal the vendor will provide maintenance services for HBOS' 3400 NCR cash machines and 350 Fujitsu units.
As part of the deal NCR will provide availability consulting and will also introduce a tiered service programme combined with service level agreements to reduce faults and increase ATM availability.
Roger Bracken, NCR's vice president for services sales for EMEA, says: "NCR will increase HBOS ATM availability by eliminating service calls through a combination of preventative maintenance and fewer hand-offs among suppliers."
Last year HBOS rolled out NCR's multi-vendor software, Aptra Edge across its ATM network.
Separately, Australia's Cashcard has awarded NCR a multi-year contract to provide maintenance and software services to maintain and support part of its fleet of ATMs.
The deal involves ATMs located at Shell service stations, Greater Union, Hoyts and Village cinemas and other locations across Australia.
Cashcard says the off-premise ATM market was now accounting for around 50% of all cash withdrawals in the country, and sales of off-premise units have outstripped those of the through-the-wall devices in the past 24 months.