The UK's Norwich and Peterborough Building Society (N&P) is to implement OfficeWeb, a back office administration system from Marlborough Stirling subsidiary The Exchange.
The Exchange says Officeweb will replace N&P's existing back office system and will give the building society greater visibility between head office and remote advisors. The system will be used to streamline the society's administration process, reducing costs and improving data management.
The system's head office module will aim to improve business control by managing fee and commission payments, monitoring compliance via automated audit trails and controlling service levels through automated workflows.
All business data will be stored on a central database which will be used to provide a single view of each client and to identify new sales opportunities.
Martyn Willgress, director of operations, N&P Building Society, says OfficeWeb will accommodate growth in user numbers and provide the flexibility needed to take advantage of opportunities in a depolarised market.
"By streamlining administration processes we aim to give our advisers more time to focus on their client's needs and develop new business," adds Willgress.