27 February 2017
Visit experienceinfosys.com

Brits trust banks more than government to protect them from fraud

21 January 2013  |  7438 views  |  0 Security

Britain's banks may have taken a reputational battering in recent years, but they are still trusted more than the government when it comes to protecting customers from fraud, according to an ACI Worldwide survey.

The vast majority - 80% - of Brits think that government and law enforcement agencies only do an average or below average job of fighting card and account fraud, according to the poll of around 300 people.

A notable minority - 16% - say the government is doing a very bad or poor job, and two thirds say ministers are doing an average job. Just a fifth think they are doing a good or excellent job.

In contrast, nine in ten of UK consumers say they have confidence in their financial institution to protect them from card fraud.

Mike Braatz SVP, fraud solutions, ACI Worldwide, says: "It is testament to the way most banks detect and halt fraud that people feel they are in safe hands. Unfortunately, it seems that consumers think the UK government is not doing enough to fight card or account fraud."

However, the UK government is doing better than some of its peers; 55% of Mexicans think their government is doing a very bad or poor job in fighting card or account fraud, 47% of South Africans, 36% of Italians, 33% of Chinese and 26% of Americans.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

EU card fraud nets organised crime EUR1.5bn a year - Europol

EU card fraud nets organised crime EUR1.5bn a year - Europol

08 January 2013  |  11106 views  |  1 comments | 16 tweets | 3 linkedin
Bank settles with hacked customer over ACH fraud losses

Bank settles with hacked customer over ACH fraud losses

29 November 2012  |  7931 views  |  0 comments | 6 tweets | 7 linkedin
UK government body to invest £1.5 million in m-commerce security projects

UK government body to invest £1.5 million in m-commerce security projects

23 November 2012  |  8310 views  |  2 comments | 11 tweets | 6 linkedin
NatWest suspends GetCash app amid fraud fears

NatWest suspends GetCash app amid fraud fears

08 October 2012  |  10707 views  |  6 comments
Card and online banking fraud losses on the rise in UK

Card and online banking fraud losses on the rise in UK

27 September 2012  |  8848 views  |  2 comments
Police arrest man over 18-month online banking fraud at top UK bank

Police arrest man over 18-month online banking fraud at top UK bank

13 March 2012  |  5660 views  |  1 comments

Related company news

 

Related company information

ACI Worldwide

Related blogs

Create a blog about this story (membership required)
http://www.financialcrimerisk.fiserv.com/aml?r=finextravisit BNP paribasVisit contisgroup.com

Who is commenting?

A Finextra member Finextra Member Commented on: Really really really K...
A Finextra member Finextra Member Commented on: In wake of Cloudflare...
A Finextra member Finextra Member Commented on: Bank consultancy Zeb o...

Top topics

Most viewed Most shared
EBA to relax controversial PSD2 authentication rulesEBA to relax controversial PSD2 authentica...
13722 views comments | 53 tweets | 74 linkedin
RBS to become fintech fund and high street outlet for challenger banks under HMT remedyRBS to become fintech fund and high street...
8911 views comments | 40 tweets | 34 linkedin
BNY Mellon seeks blockchain experts for new emerging biz and tech teamBNY Mellon seeks blockchain experts for ne...
7719 views comments | 7 tweets | 4 linkedin
hands typing furiouslyBlockchain Technology
7501 views 1 | 18 tweets | 8 linkedin
Starling releases Open API, talks up marketplace modelStarling releases Open API, talks up marke...
7357 views comments | 19 tweets | 18 linkedin

Featured job

Six Figure Base + Commission + Stock Options
London

Find your next job