24 February 2017
visit nextgenbanking.co.uk

JPMorgan Chase glitch sees cardholders double charged

04 April 2012  |  7260 views  |  0 JPMorgan Chase logo web screenshot

A systems glitch this week saw some JP Morgan Chase customers in the New York area have their debit card transactions charged twice.

Affected cardholders had purchases booked as temporary charges but when the transactions were actually processed, the first charges remained, according to Dow Jones.

The problem was caused by a glitch when a bank computer program was changed on Monday but also affected some transactions from the weekend, which were only processed on the Monday.

Chase took to its Twitter 'support' account to seek out grumbling customers and apologise:



The issue was supposed to have been fixed by yesterday and all affected customers will be reimbursed and refunded any fees incurred, says the bank.

The glitch follows an earlier problem experienced by the bank last week, when its online banking site slowed to a crawl and shut out some customers for several hours before the fault was rectified.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Citi iPad app charges bill payers twice

Citi iPad app charges bill payers twice

10 February 2012  |  6012 views  |  2 comments
Chase tests $5 ATM charge

Chase tests $5 ATM charge

17 March 2011  |  9151 views  |  5 comments

Related company news

 

Related company information

JPMorgan Chase

Related blogs

Create a blog about this story (membership required)

Who is commenting?

Top topics

Most viewed Most shared
hands typing furiouslyBlockchain Technology
13407 views 1 | 13 tweets | 6 linkedin
EBA to relax controversial PSD2 authentication rulesEBA to relax controversial PSD2 authentica...
11417 views comments | 51 tweets | 70 linkedin
RBS to become fintech fund and high street outlet for challenger banks under HMT remedyRBS to become fintech fund and high street...
8007 views comments | 40 tweets | 33 linkedin
Standard Chartered connects corporate customers to WeChatStandard Chartered connects corporate cust...
6260 views comments | 17 tweets | 19 linkedin
High rate of defaults hit P2P lending sectorHigh rate of defaults hit P2P lending sect...
6188 views comments | 17 tweets | 13 linkedin

Featured job

Six Figure Base + Commission + Stock Options
London

Find your next job