Scott Hamilton - Community Author: Finextra Research

How do corporates measure satisfaction in global banking providers today?

Scott Hamilton Contributing Editor at Finextra Research

How do corporates measure satisfaction in global banking providers today?

“90% of the corporates (surveyed) are happy with bank services, and they are likely to stay.” "70% (of corporates) are already using third parties (for bank services.)” - Results from a recent Swift survey of corporates regarding satisfaction with their banking partners These two stats – curious in what they really mean when considered togethe...

14 October 2025 /Sibos

Sibos 2025: Are new products fulfilling their hyped-up promise? Part 3: ISO 20022

Scott Hamilton Contributing Editor at Finextra Research

Sibos 2025: Are new products fulfilling their hyped-up promise? Part 3: ISO 20022

When the Sibos 2025 conference was kicked off in Frankfurt, it was impossible to miss the positive vibes expressed during early addresses and attendee sessions, despite all the changes and challenges now facing the ‘traditional’ financial services industry. Indeed, those same Sibos luminaries and other banking industry leaders who extolled the pot...

02 October 2025 /Sibos

Financial crime and security in cross-border payments

Scott Hamilton Contributing Editor at Finextra Research

Financial crime and security in cross-border payments

This is an excerpt from a Sibos special edition report: The Future of Cross-Border Payments 2026: Strategies for Success. With the increased importance of security in the new digital payments' environment, how can mounting risks associated with fraud and crime be addressed in the financial marketplace? The banking landscape keeps changing, but the...

02 October 2025 /Sibos

Sibos 2025: Are new products fulfilling their hyped-up promise? Part 2: Digital assets

Scott Hamilton Contributing Editor at Finextra Research

Sibos 2025: Are new products fulfilling their hyped-up promise? Part 2: Digital assets

Sibos 2025 in Frankfurt featured dozens of sessions and presentations on the issues and opportunities surrounding digital currencies and their many offshoots. We visited forums covering recent developments and future projections for CBDCs, tokenised assets/deposits, and stablecoins, although it was clear that the stablecoin topic was the 'sexier' o...

01 October 2025 /Sibos

Sibos 2025: Are new tools fulfilling their hyped-up promise? Part 1: Agentic AI

Scott Hamilton Contributing Editor at Finextra Research

Sibos 2025: Are new tools fulfilling their hyped-up promise? Part 1: Agentic AI

Frankfurt is the place to be right now if you’re an international banker, bank partner, fintech or service supplier, or industry regulator. What has Sibos 2025 shown us thus far? Agentic AI is starting to prove its promise, stablecoins, CBDCs, and tokenised deposits are on everyone’s minds – whether dreams or nightmares – and ISO 20022 is either ne...

30 September 2025 /Sibos

The impact of stablecoins on the cross-border payments landscape

Scott Hamilton Contributing Editor at Finextra Research

The impact of stablecoins on the cross-border payments landscape

This is an excerpt from a Sibos special edition report: The Future of Cross-Border Payments 2026: Strategies for Success. Will the emergence of stablecoins and tokenised deposits revolutionise the industry? Maybe, but it will take some time, long-time correspondent banking practitioners say. They generally agree with the advantages stablecoins, ‘...

25 September 2025 /Sibos

What does NZBA’s decline in big bank members mean for sustainability in banking?

Scott Hamilton Contributing Editor at Finextra Research

What does NZBA’s decline in big bank members mean for sustainability in banking?

The fact the Net-Zero Banking Alliance is smaller now than it was last year could be deemed a failure for the organisation, and by many advocates of action to mitigate climate change, as a shameful reversal of commitment not just by the top institutions in the banking industry, but of society itself. But what if the exit from the volunteer body – ...

05 September 2025 /sustainable

How long before the GENIUS Act helps your business run faster and cheaper?

Scott Hamilton Contributing Editor at Finextra Research

How long before the GENIUS Act helps your business run faster and cheaper?

If you conduct business internationally to or from the US, you might be able to save a lot of money, especially on cross-border payments - and also get those payments done much more quickly - in the near future thanks to stablecoin adoption. Even better, with blockchain encryption and security in place for everyone, it could be safer and easier to...

01 August 2025 /crypto

Is ISO 20022 still important for financial institutions and their clients?

Scott Hamilton Contributing Editor at Finextra Research

Is ISO 20022 still important for financial institutions and their clients?

Is getting onboard with ISO 20022 important to you? That depends on your priorities: if you value accurate and standardised entry and management of payment and trade transaction communications and details, and you like to ensure your company’s payables and receivables are properly reconciled, it’s going to make all of that a much more simple and a...

21 July 2025 /Sibos

Why and how America’s midsize cities are leading the way in business payments

Scott Hamilton Contributing Editor at Finextra Research

Why and how America’s midsize cities are leading the way in business payments

“Go West (or maybe, Go South instead), young business!” is an appropriate hallmark slogan for post-pandemic small business payment and general population trends. Even if the US and its communities large and small have changed substantially - and the economic and political environment is dramatically different than in the days of this original quot...

14 July 2025 /markets

Is financial literacy still important? New survey says now more than ever

Scott Hamilton Contributing Editor at Finextra Research

Is financial literacy still important? New survey says now more than ever

Money – acquiring it and managing it safely and effectively - is causing more household stress now than ever, and not just among parents, but kids too. It’s not a huge surprise to hear this message arising from a recent survey of more than 1,000 full-time working parents of children 8-18. The study was conducted by Greenlight – an Atlanta-based co...

02 July 2025 /inclusion

Why do customers and business leaders diverge on client experience views?

Scott Hamilton Contributing Editor at Finextra Research

Why do customers and business leaders diverge on client experience views?

Customers aren’t ‘buying’ companies’ improved customer experience (CX) claims or promises, and company leaders aren’t buying the value of spending more to delight the customer. At least not in large percentages on either side of the commerce spectrum, according to a recent global study. When it comes to the leaders of the companies surveyed, respo...

27 June 2025 /retail

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