Scott Hamilton - Community Author: Finextra Research

Why do customers and business leaders diverge on client experience views?

Scott Hamilton Contributing Editor at Finextra Research

Why do customers and business leaders diverge on client experience views?

Customers aren’t ‘buying’ companies’ improved customer experience (CX) claims or promises, and company leaders aren’t buying the value of spending more to delight the customer. At least not in large percentages on either side of the commerce spectrum, according to a recent global study. When it comes to the leaders of the companies surveyed, respo...

12 hours /retail

Why is regulation no longer a priority for US financial services?

Scott Hamilton Contributing Editor at Finextra Research

Why is regulation no longer a priority for US financial services?

Financial regulation in the US is so yesterday’s news. Based on recent actions and/or comments from the Trump administration and the regulatory agencies assigned to measure and monitor a multitude of factors that surround and secure the country’s financial system, oversight of banks, savings institutions and credit unions (FIs) – and even emerging...

10 June 2025 /regulation

Will identity become the ultimate currency?

Scott Hamilton Contributing Editor at Finextra Research

Will identity become the ultimate currency?

This is an excerpt from The Future of European Fintech 2025: A Money20/20 Special Edition. The meaning of the term “Digital DNA” keeps changing as technology, especially in financial services, marches inexorably forward. What once might have literally meant how DNA (in genetic terms) is expressed in a digital format now encompasses many facets – r...

05 June 2025 /identity

How AML and fraud teams are collaborating to lower risk and fight financial crime

Scott Hamilton Contributing Editor at Finextra Research

How AML and fraud teams are collaborating to lower risk and fight financial crime

Financial institution (FI) fraud and anti-money laundering (AML) teams are finally starting to work together! 80% of them, in fact. Plus, 53% of institutions' AML and financial crime departments share part or all of the systems they use, and 100% of the FIs surveyed use artificial intelligence (AI) as part of their arsenal across many different u...

21 May 2025 /crime

New treasury pro survey shows fraud's penetration into US financial services

Scott Hamilton Contributing Editor at Finextra Research

New treasury pro survey shows fraud's penetration into US financial services

There’s hope in them thar hills… or, at least, with some of the responses showing dips among several new peaks in one of the US financial service arena’s largest and longest running annual payments fraud surveys. These insights from treasury colleagues across the country might not be worth their weight in gold. In fact, though the results include m...

07 May 2025 /security

Trump’s first 100 days: Have his accomplishments matched his promises?

Scott Hamilton Contributing Editor at Finextra Research

Trump’s first 100 days: Have his accomplishments matched his promises?

While many news organisations are taking wider views of the situation, we chose to narrow our focus to financial services industry impacts as much as possible in this view on US President Trump’s first 100 days. We explored, through extensive research across a wide political and economic spectrum, how well his pre-election promises reflect the tar...

30 April 2025 /markets

How Robinhood’s new and improved banking offering is a wake-up call to the industry

Scott Hamilton Contributing Editor at Finextra Research

How Robinhood’s new and improved banking offering is a wake-up call to the industry

Is it an investment, a deposit, a delivery service, a game, or a gamble? Or perhaps, all of the above? Questions like these are being asked more frequently by savvy consumers - and in some cases business leaders and competitors - about the plethora of new hybrid financial services providers and their increasingly ‘mixed’ portfolios of spending, sav...

11 April 2025 /wealth

When dubious reviews help fuel short seller attacks on a fintech, where to look for the truth?

Scott Hamilton Contributing Editor at Finextra Research

When dubious reviews help fuel short seller attacks on a fintech, where to look for the truth?

Why would anyone really trust online ratings and reviews anymore? We’ve all learned that often anonymous blog, forum, and social media comments can be fraught with misinformation, or even outright lies, and in some cases have recently contributed to fraudulent or money losing relationships in the banking world. I’m going to leave that question op...

07 April 2025 /payments

How FIs and fintechs will use AI, fresh funding, and partnerships to grow in 2025

Scott Hamilton Contributing Editor at Finextra Research

How FIs and fintechs will use AI, fresh funding, and partnerships to grow in 2025

Finextra reviewed recent financial institution surveys and expert industry commentaries to zero in on the current and near-future realities of AI in banking and fintech circles. Is generative AI technology proving its promoters’ promises or fulfilling its heavily hyped potential in the financial services world? We also wanted to explore experts’ a...

18 March 2025 /ai

Where do experts agree in key fintech and banking predictions for 2025?

Scott Hamilton Contributing Editor at Finextra Research

Where do experts agree in key fintech and banking predictions for 2025?

Lots of industry surveys and well-informed speculation are popping up across the financial services world these days. We’ve provided some of our own expert insights into banking and fintech trends in recent Finextra Predict 2025 articles, impact studies, and webinars. Given the general uncertainty surrounding numerous areas of the US and global ...

14 March 2025 /predictions

How much is too much – or too little - regulation? Banks and their depositors may soon find out

Scott Hamilton Contributing Editor at Finextra Research

How much is too much – or too little - regulation? Banks and their depositors may soon find out

In a new report published on 27 February, NPR shared a warning that the US Federal Deposit Insurance Corporation (FDIC)’s proposed dismantling at the behest of the Trump administration could be particularly perilous for the US banking system and its customers. NPR noted the rapid job-cutting actions and attacks from the White House and its allies ...

04 March 2025 /regulation

Scott Hamilton Contributing Editor at Finextra Research

What’s happening to the US CFPB?

What’s in store for America’s consumer financial services watchdog agency – the Consumer Financial Protection Bureau (CFPB)? Nobody really knows. But many open banking and data protection and control advocates are saying: “please don’t lose sight of the benefits of personal financial data rights,” amid the heated debate over its sponsoring agency’...

17 February 2025 /regulation

Long reads