3846 articles tagged with this keyword
News/Artificial intelligence
The UK's Barclays bank is using technology from Cambridge-based Transversal to power an interactive customer services facility on its Web site that is able to serve up targeted advertising and sales promotions in response to naturally-phrased customer questions.
08 September 2006
The UK's Yorkshire Building Society (YBS) has introduced a virtual assistant to its Web site to answer online queries from mortgage customers.
24 January 2006
US bank Wachovia is using technology from Kana to enable its mortgage customers to chat online with a loan counsellor when completing online applications.
06 June 2005
The UK's Barclays Bank is implementing artificial intelligence (AI) technology from Cambridge-based Transversal to provide its Web banking customers with automatic answers to online queries.
10 May 2005
Harrisdirect, the online brokerage service of Bank of Montreal, has added an automated, natural language query and response facility to its Web site.
06 April 2005
UK online bank Cahoot has introduced a virtual interactive assistant or 'lingubot' from Creative Virtual to deal with customer queries over the Web.
20 August 2004
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