Enhancement in digital technologies and the changes in customer behaviour brought on by an increasing demand for mobile channels has revolutionised retail banking. In turn, corporate treasurers, taking their lead from the consumer world, are demanding more sophisticated, customer-centric services from their bank.
We discuss how banks, in the US, UK and Europe, are dealing with digital transformation and responding to their corporate clients within their customer engagement, operational processes and internal business models.
Register now, all you will need is a web browser to listen to this audio only webcast.
Our panel includes:
- Graham Warner, global head of online, mobile, and desktop client architecture at Deutsche Bank
- Alastair Brown, head of eChannels at RBS Global Transaction Bank
- Katerina Frolovicheva, Head of emerging technologies, Sberbank
- Balazs Fejes, SVP, global head of Banking and Financial Services, EPAM Systems
- When did banks start to see these changes in corporate customer behaviour?
- What changes have the banks made to anticipate these changes?
- What does ‘mobile’ mean in the corporate space?
- Which services, from cash management, to trade finance, are best suited to digital transformation?
- What lessons can be learned from the retail space when enhancing the corporate space?