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Banks need to continue educating their customers but I cannot agree more with the statement: "at what point does responsibility for their own actions become the responsibility of the banks?".

And moreover, this cost would be socialized among the rest of the customers. And why should other customers pay for this? If electronic banking is not for you, there are still banks with physical, personalized care. It's one's option, what you pay is what you get.

Secondly, how to tell a victim from a fraudster? If the victim is refunded, there is a perverse incentive for a new fraud scheme, where the supposed victim is taking part on the fraud itself. As a minimum, it reduces the incentives for fighting the fraud on the consumers.