Latest opinions that Nigel Walsh has shared on Finextra

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Nigel Walsh

Partner

Deloitte

Member since

14 Aug 2006

Location

London

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Nigel's opinions

Marking my 2016 homework and looking forward, my 2017 InsurTech year ahead.

It's that time of year to reflect on the year that just passed us by in a what feels like a flash, mark my predictions from last year and throw some light on what I see 2017 holds in store for us all. In my post from this time last year (here) - I made a number of predictions, I wanted to recap on how I did. Feel free to jump in and see how close ...

06 January 2017

Creating a customer centric business using RPA

The focus for the last 10 years in insurance has been around how to streamline business processes to increase efficiency and create better experiences for customers and employees. New technologies including Robotic Process Automation (RPA) have become one of the next big things, not just in this industry but across many. For insurance, promising t...

16 December 2016

Frictionless Insurance in a land of utility

Loic Le Muir who many will know from Le Web Conference and his new startupLeade.rs had a great interview with Alex Dayon, the President and Chief Product Officer at salesforce.com here about how owning a car is almost obsolete. It got me thinking while I was on the move, primarily about our entire shift to utility based living and what it means ...

22 August 2016

When Connected Cars met the Dark Side

Without any doubt, Connected Cars are one of the most exciting and interesting areas right now with focus from almost every sector, motor manufacturers, insurance providers, mobile and networks and so much more. The vast number of partnerships from Apple CarPlay to Spotify to mapping providers and more, it will be no doubt the most connected device...

31 July 2015

Rethinking customer expectations in Banking

I had an interesting personal experience today with my bank. This is one of the top high street banks that many cite as having bad service, but to be honest I love them, I think they are great and regularly defend them. I have multiple accounts, a credit card and previously a mortgage. I use their service daily, mobile banking and more. I coul...

10 June 2015 /retail

Bridging the Generational Insurance Gap

When it comes to successfully engaging with a new generation of customers (and employees), there’s very little doubt that insurers have their work cut out. There can be very little doubt that members of the ‘Millennial’ generation generally consider insurance to be ‘boring’ and that reputation of insurance brands amongst this group is low, perhaps...

13 May 2015

Innovation - Keeping things Simple

In advance of the Insurance Times Disruption Conference, I've commented on Innovation in this weeks Insurance Times magazine, 26th March 2015 Edition. I have included below my article. Enjoy! I’m lucky enough to meet many organisations across the industry, from small start-ups to brokers to Tier 1 leaders and everything between. What I see and hea...

27 April 2015

Insurance and the Internet of Things. What could go wrong?

Everything connected and yet nothing is connected. Depending on the day of the week, one of three buzz words that seems to be filling every single column inch, new product or solution and latest press release. To me these are, Digital (Insert anything here), Big Data and the Internet of Things (IoT). It’s no surprise that it’s at the peak of Infla...

19 February 2015

The Insurance Brand - Time for a Refresh?

Bryan Adams of @PhCreative recently wrote a great piece on the Insurance Brandhere. Dare I say an outsiders perspective on the Insurance world. Provocatively entitled: Imagine if Insurance Brands Started Marketing Like Red Bull It really got me thinking. I wanted to share my comments from the post too. Enjoy. I look forward to your perspective. Br...

12 February 2015

Watch out Apple Watch, 5 year old's are coming!

Watch out Apple Watch, 5 year old's are coming, with much bigger expectations! As a collector of all things gadgetry, it will be no surprise to many that know me well - in my kids Christmas stocking was something either technical or that made a noise. Now, like most parents we are super super cautious with these - leaving fine long standing friend...

06 January 2015