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Dirk Emminger

Managing Director
knowing finance
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Followed by John Sims, Martha Boyle and 5 others you follow
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Dirk Emminger

The Evolution of Trust: How to Build Confidence in AI-Based Financial Services (A3)

Traditionally, trust in the financial sector was based on personal relationships and company figures. The direct contact with advisors in a branch office, the opportunity to ask questions, and making decisions together with a human created a sense of security. However, with the increasing integration of AI in financial services, this dynamic is c

10 October 2024 /ai /retail Innovation in Financial Services

Dirk Emminger

Competition and Cooperation: In an AI-Dominated World (A2)

Over the past ten years, the banking industry has undergone significant change. New technologies, the growing influence of Fintechs, and the involvement of Big Tech in financial services have transformed traditional banking. At the same time, we see rising customer demands: fast, personalized, and digital services are now a must. The central thes

02 October 2024 /ai /retail Innovation in Financial Services

Dirk Emminger

Utilization / Ownership of Channels and Changes Driven by AI (A01)

The Transformation of Banking: From Exclusivity to Open Systems In the 1990s, it was a given: the services we used from banks belonged exclusively to the banks. Every transaction, every account inquiry, every loan was processed through the designated channels of the banks. However, over time, this picture began to change. Initially, commission-b

08 September 2024 /ai /retail Innovation in Financial Services

Dirk Emminger

We Think of AI Only as Optimization – But What If AI Fundamentally Changes Banking?

Introduction to an AI Series with 8 Articles A different view on AI is needed In the banking sector, as of summer 2024, artificial intelligence remains largely in the background, or, when in use, mainly within operations and occasionally in innovation labs. When AI does play a role in the front-end, it is typically in presentation rather than i...

28 August 2024 /ai /retail Innovation in Financial Services

Dirk writes about

  • artificial intelligence
  • retail banking

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