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Franklin Manchester

Principal Global Insurance Strategic Advisor
SAS
Member since
12 Jun 2023
Location
Raleigh
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Followed by John Sims, Martha Boyle and 5 others you follow
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Franklin Manchester

The evolution of insurance: People, products and promises

In my last column, I wrote about the year so far in insurance, and how climate-related disasters and public policy have put the industry on a path toward crisis much faster than even dire predictions had forecast. But all is not lost yet. Insurers have an opportunity to position the industry for a brighter future – from finding real value in AI t...

22 October 2025 /ai

Franklin Manchester

2025 (almost) in review: For the insurance industry, the future got here early

In November 2024, SAS and the Economist published a briefing that examined four possible futures for the insurance industry, highlighting the obstacles, the opportunities, and especially the global events that may shape the world of 2040. While not intended to predict outcomes, the scenario analysis centered around two dynamics: global cooperation...

08 October 2025 /ai

Franklin Manchester

Takeover Terminated: Preventing Life Insurance Account Takeover with Data and AI

This article originally appeared in the Anti-Fraud Alliance email newsletter and is re-published here with permission. Life insurance fraud is the second most expensive type of insurance fraud in the United States, with losses totaling an estimated $74.4 billion per year. Anecdotally, many carriers note that, while insurance fraud detection rates ...

29 August 2024 /ai /crime Artificial Intelligence and Financial Services

Franklin Manchester

Why haven’t insurers deployed dark data to fight the climate crisis?

Most consumers don't know about it. Insurers don't use it. But dark data — despite its nefarious sound — could help the insurance industry face the climate crisis. So, as insurers, why haven’t we brought dark data into the light? First, let's examine how climate change challenges the fundamental proposition of insurance: protecting those in need. U...

02 October 2023 /cloud /markets Climate Risk

Franklin Manchester

Say My Name: How personalized customer experiences can elevate financial services

by Franklin Manchester and Julie Muckleroy “Names are the sweetest and most important sound in any language.” Dale Carnegie’s words from nearly a century ago suggest an answer to a question troubling financial services firms: How can they take customer experience (CX) to a level that inspires brand loyalty? In hard times, personalization can make ...

26 July 2023 /payments /cloud Digital Insurance Trends

Franklin writes about

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