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This community is for discussion of developments in the e-banking world, including mobile banking. This can include all the functional, business, technical, marketing, web site design, security and other related topics of Internet Banking segment, including public websites of the banks and financial institutions across the globe.
New account opening and subsequent customer on-boarding process is going through seismic shift due to change in customer's behaviour and rapid technology adoption. Customers are entering into anytime-...
Think Like Non-Profitable To Design Digital Strategy World is moving from “Process-Centric Digital Strategy” to “Customer-Centric Digital Strategy”. Like every other industry, Financial Services organ...
Digital Transformations are enabling Organizations to Differentiate at the front ( sells, marketing services) & standardize at the back (increase efficiency and profitability through operational e...
In nearly every metropolitan area, banks are the largest buildings in the city. The largest industry in nearly every country is banking. Banks know more about consumers than any individual brand. We t...
In every market I visit, the message is clear – it is all about channel innovation. A couple of weeks ago, I attended the West African Banking Dialogue in Lagos. This event brought together top banks ...
Last night as I got home from a Korean-town dinner in NYC with the Moven management team, I got a message via Facebook from Rob Findlay (Next Bank) about a recently launched Youtube video supposedly p...
Over the years, the banking industry has been adapting to a consumer migration from bricks-and-mortar branches, to digital points of interaction. To handle this movement, banks have built up the range...
I see and hear this a lot nowadays - in presentations and conversations. To be honest, apart from the questionable grammar of the question, I think the answer is pretty simple - NO! But scratch away
A personalized customer experience has been a de-facto feature of online services and particularly e-commerce for years. Pioneered by the likes of Amazon and their mining of data to create a truly cur...
Brett King could not have better timed his visit in Mumbai than yesterday So I had great time with Brett King for his seminar on Business of Banking in Mumbai, India conducted by Oracle and CXOToday.c...
The first Internet banking service was launched by the Nottingham Building Society in 1983. Thirty years on, the face of retail banking is unrecognisable, but banks still need to grasp new technologie...
I worked on the first web-chat deployment at a high street bank back in 2006. At the time, we were convinced it would deliver us a range of sales and customer satisfaction benefits. And yet, it floppe...