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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Surveys in this phase of turmoil (recovery?) indicate that the customer priorities for choosing Banks are "Financial stability”, "Trust" and "customer focus" of Banks- Interpersonal relationships to the fore as crisis erodes trust in banks . The term stability of a bank was never in the top priorities, till customer felt t...
28 May 2009 /retail /wholesale
John Cant Managing Director at MPI Europe Ltd
The announcement overnight that Cogent Consulting LLC, leading developer of commission management systems for the securities industry, has signed a letter of intent for the sale of a majority of the company to a group of major global institutional broker-dealers, is the strongest signal yet that brokers have taken up the challenge to create an in...
20 May 2009 /wholesale
In the other part of my virtual life, I have written about the push toward ISO20022--both the positives and the negatives around the new standard as well as the lack of a business case directed toward corporates. So if these comments seem a little familiar--don't say I didn't warn you. Because I still think the issues that I raised are valid and s...
20 May 2009 /payments
Ever wondered, how would it feel to instruct a machine buy telling it "bring me a coffe" or "pay my bills"? You can do it today. Err.. at least almost. Natural language interface is an idea that is pretty well developed by now. Simple sentences can be automatically transformed to instruction codes with a high probability of bein...
17 May 2009
Apparently travel broadens the mind, at least that’s why I am travelling to Arsenal’s Emirates Stadium with alliance partner Rob Woolley (SVP EMEA of Globant) to the Somesso “Creating Social Capital” event. For those of you who don’t know Globant, it is the leading Latin-American IT Services & Software Development group, and they have developed...
14 May 2009 /wholesale
Last night on Newsnight, Shaun Woodward, made a spirited attempt to comment on the expenses scandal. In doing so, however, he highlighted yet another area of hypocrisy that underlines why our current set of politicians are not fit to govern. Jeremy Paxman questioned why, when he is so rich (he is married to a Sainsbury) he should claim mortgage in...
12 May 2009 /retail
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
There are no "private customers" either.. Only human customers in different roles. And they surely deserve to be served with similar tools, logic and language irrespective of the role. Anything else is bad service and slowing up adoption of more productive practises in both roles. This is especially important for SMEs - 23 million of them...
10 May 2009 /payments
So sensemaking to let citizens log in to public sector with e-bank log-on tools. Check statistics here: http://boharald.blogspot.com/2009/04/e-id-making-great-progress.html This is so saving both tax payer's money and speeding up e-government as tools are familiar, trusted and much more convenient than any public-sector-only tool would be. Sever...
28 April 2009 /payments
We are at critical point in our economy - businesses are struggling, public debt is soaring, many banks need support,tax increases are threatening, unemployment is on the rise, budget cuts eat into product development and innovations - just to mention a few. But even worse problems are waiting around the corner - aging population, smaller workfor...
27 April 2009 /payments
Stanley Epstein Associate at Citadel Advantage Group
Although the world's financial system is still in dire straits, together with the economies that have been dragged down with them, there seems to be an element of optimism in the air. Perhaps it is the coming of spring that seems to engender new feelings of rebirth and of hope. What is disturbing however is the notion that the worst is behind us a...
26 April 2009 /regulation
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