Digital Banking Trends

Digitalizing the Client Lifecycle to Create Golden Moments of Client Interactions

02 Oct 2018

Having seen so much turmoil over the past decade, the financial services market is finally switching gear, moving away from an almost compulsive focus on regulatory compliance and towards a more customer-centric mindset that involves creating ‘golden moments’ of customer interactions. CLM - From Process to Customer Up until now, the financial serv...

3 Regulatory Client Outreach Challenges

29 Nov 2016

At a recent Fenergo industry roundtable event, the topic of Regulatory Client Outreach took front and centre of the evening’s discussions. Around the table, representatives from some of the leading financial institutions spoke about ongoing challenges of managing and evidencing regulatory compliance across a range of frameworks. Regulatory Client...

Regulatory Impact of Brexit

05 Jul 2016

As noted by the FCA, in terms of immediacy, much UK regulation derived from EU legislation will remain applicable until changes are made by the UK Government and Parliament post-Brexit. Having said this, Brexit will inevitably have an impact on in-train and future regulatory implementation. The longer-term impacts of the decision to leave the EU on...

Embracing a New Approach to KYC Client Reviews

10 Jun 2015

“The need to do KYC client reviews is indisputable. However, the current approaches used to complete these are most definitely questionable.” Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations dictate that financial institutions must ensure that they know their clients and verify their identities with appropriate data and documen...