Bio
Gopal Sharma, Senior Vice President, Head of Salesforce Business Unit, Persistent is a seasoned leader renowned for his transformative approach in customer experience. He has over 25 years of industry experience with extensive expertise in CRM, Data, and AI, he has spearheaded multimillion-dollar initiatives, delivering exceptional outcomes for clients in Financial Services & Technology, Media, and Telco (TMT) industries. His innovative solutions and executive prowess have earned him accolades, including IBM Excellence and Top Performer recognitions. Gopal's passion lies in crafting seamless customer journeys and cultivating enduring partnerships, making him a driving force in the realm of customer experience.