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Agam Kohli

Director of CX Solutions Engineering
Odigo
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08 Sep 2023
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Bio

Agam Kohli is the Director of CX Solutions Engineering at Odigo, a global leader in Contact Centre as a Service, CCaaS, solutions. Odigo helps over 250 of the world's leading brands in finance, insurance, logistics and retail deliver memorable customer experiences, CX.

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Director of CX Solutions Engineering
Odigo
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Agam Kohli

Unravelling the Data Dilemma: Balancing Cybersecurity and Customer Experience in Financial Services

In an age where data reigns supreme, the financial services industry finds itself at the heart of a digital transformation. Meaning that the sheer volume of data coursing through each organisation, even just their contact centre, is often hard to grasp. In more recent months, conversations around ChatGPT and generative AI have brought the potenti...

17 November 2023

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  • 2023 (1)

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