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Susana's blog archive

2023 (4)
Susana Delgado

Susana Delgado

Head of Consumer & SME Payments Strategy at Swift
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Bio Susana is the Head of Consumer & SME Payments Strategy at Swift. In her role, she defines long term strategies for Swift to support its banking community in delivering instant and frictionless payments for the Consumer and SME market segments. Career History In her 20 years of professional experience, she has worked for financial institutions such as Santander, where she was COO of a cross-border payments business and lead digital strategies within the consumer fintech ecosystem, and early on in her career she worked for Citi in its credit cards business. She has also been a management consultant for McKinsey and a member of its payments practice. In addition, she has relevant experience outside of the payments industry, having worked for Amazon as a Marketplace business leader, and in the software industry as Director of Corporate Strategy at Wolters Kluwer, where she drove digital transformation programs across Europe and the United States.



Following the cross-border payments roadmap – together

14 Nov 2023

An effective global payments ecosystem must unlock socioeconomic benefits for economies across the globe – no matter the size or remoteness. Empowering efficient cross-border payments offers opportunities for widespread financial inclusion for everyone from businesses to consumers. In 2020, the G20’s Financial Stability Board (FSB) underscored the...


Embedded finance is unleashing growth potential for SMEs

28 Sep 2023

In the digital era, the opportunities to build and expand businesses are seemingly endless. We can see increasing benefits for small-and-medium-sized enterprises (SMEs) stemming from access to different digital payments and online marketplaces. However, the plethora of options may make handling transactions feel overwhelming and create a need to s...


Banks Must Adapt to Meet the Payments Needs of Gen Z

03 Jul 2023

Much has been written about the unique traits and characteristics of the so-called Generation Z. They are the first true digital natives, a generation that has grown up in a world where instant gratification is the norm. All they have known is near immediate access to everything from goods, services, and experiences. This matters to banks, because...


Unlocking the potential of low-value cross-border payments

25 Apr 2023

Low-value cross-border payments are the lifeblood of the global economy. From international business conducted by SMEs, to overseas purchases from consumers and remittance flows, these transactions have a real and tangible impact on people around the world. Yet, the low-value payments space is often overlooked when considering the broader payments...