Sanjay Vichare

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Solution Architect

TCS

Member since

04 Nov 2022

Location

Mumbai

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Solution Architect

TCS

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Conversational AI integration with Contact Center platform

ABSTRACT Conversational AI is called Virtual Assistance, which allows free flow communication between user and BOT with help of NLP technology. It evolved over time from simple FAQ to intelligent Virtual Assistance (BOT) with leverage of Gen AI. It focuses on bringing automation towards simple and medium business use cases in Finance Domain and it...

14 May 2025 Digital Contact Center Trend

Contact Center Fraud Management white paper

ABSTRACT In a recent survey was observed that cyberattack in contact centers has increased by 40% & it is in increasing trend worldwide. Legacy contact center technology normally does not have any intelligence & analytic capabilities. Also, knowledge-based authentication process can be easily crack & vulnerable to cyberattacks. Hence, ...

20 June 2023 Digital Contact Center Trend