Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today that Uwharrie Bank, based in Albemarle, North Carolina, is furthering its digital transformation strategy with the implementation of technology from Fiserv.
The new core account processing platform is enabling the bank to modernize operations, increase agility and streamline integration of solutions through open architecture and APIs. As part of their technology transformation, the bank also added card services to their existing Fiserv solutions.
With $627 million in assets, Uwharrie Capital Corp, the holding company of Uwharrie Bank, serves customers in central North Carolina through a network of 10 branches. The bank’s long-standing goals are to continue to serve its community and remain independent. The DNA® core account processing platform from Fiserv will help the bank to accomplish these goals by enabling the creation of a differentiated customer experience and facilitating innovation in an increasingly digital banking environment.
“We have completed the implementation of DNA and are taking full advantage of the technology to optimize our operational model and offer the products and services our customers demand,” said Jackie Jernigan, EVP Operations Division, Uwharrie Bank. “To ensure we can continuously evolve and strengthen the customer experience we provide through every touchpoint, we needed a core operating system that is modern, open and flexible.”
The innovative relational data architecture of DNA is structured around individuals and organizations and designed to reflect the ever-changing connection they have to each other. DNA stores, manages, and can connect to information in a way that provides a global view of customer relationships, enabling bank employees to better understand and anticipate customer needs. With this modern platform, Uwharrie Bank will now be able to access and share customer data across business units within the organization.
“With its tech-forward approach, Uwharrie Bank is equipped to offer the solutions and services that today’s customers expect from their financial provider,” said Todd Horvath, president, Bank Solutions, Fiserv. “Robust technology allows Uwharrie to deliver big bank experiences while maintaining a personalized touch with customers.”