This digital technology allows for a more seamless customer experience.
With the voice recognition functionality, TIAA customers can create a “voiceprint” to securely identify themselves when they call to speak to a representative, transfer funds or check their account balances. The technology eliminates the need to remember yet another password, PIN or account number.

“We continuously strive to provide a better overall customer experience,” said Scott Blandford, executive vice president and chief digital officer at TIAA. “The vocal password capability is the latest example of how TIAA is leveraging game-changing technology to transform the way our customers manage their finances – and ultimately make it easier than ever to effectively prepare for retirement.”

When customers enroll in the functionality, the system will meticulously capture their unique voiceprint. By using their secure vocal password, customers will be able to skip many of the various authentication steps used today. The system is equipped to detect and safeguard against voice recordings.