NCR Corporation (NYSE: NCR) announced today that ANZ Bank New Zealand has embarked on Asia-Pacific's biggest deployment of its next-generation teller cash recycler (TCR) to provide a friendlier, more engaging branch experience.
Unveiled last week at the official opening of ANZ's newest flagship branch in Wellington, the NCR Cash Recycler 11 quickly accepts and dispenses cash for teller staff, allowing them to focus their attention on the customer rather than counting bank notes. Also, by immediately securing all deposited notes in its safe, cash drawers and loose cash are eliminated from the teller counter, improving security. This has enabled ANZ to remove barriers within the branch, which have traditionally kept customers and staff on opposite sides of the counter.
"The NCR Cash Recycler is enabling us to make our branches even more open, welcoming and friendly, where our staff can shake our customers' hands and have meaningful face-to-face conversations," said Lynne Sutherland, ANZ General Manager Retail Central Region. "As in any other retail store, our staff can now engage more productively with customers, move around the branch with them and discuss banking solutions more effectively. The NCR Cash Recycler 11 helps ANZ create a better overall experience for customers."
Although consumers are visiting bank branches less frequently, cash withdrawals and deposits still make up the vast majority of teller transactions. NCR's next-generation recycler can cut these transaction times by up to 50 percent and allow tellers to focus on customer service and offering advice rather than bill counting.
Also, at ANZ the NCR Cash Recycler 11 will run on NCR APTRA Cash Connect, advanced software to significantly reduce the risk of accepting and distributing counterfeit banknotes.
Andrew Brown, managing director, Financial Industry, NCR South Pacific, said, "With this major deployment of the NCR Cash Recycler 11, ANZ has shown it understands how the best available technology can improve service and drive more profitable customer relationships."