Royal & SunAlliance USA has signed a new four year outsourcing contract worth $21 million with Dallas-based BPO firm ACS for the supply of network services, including telecommunications management.
The new agreement between the two companies is in addition to an existing 10 year outsourcing contract for data centre operations and technical support for Royal & SunAlliance's mainframe platforms, as well as wide-area network management.
Under the new deal, ACS will provide Royal & SunAlliance USA with telecommunication services including management of access charges, billing, voice and data services, circuit maintenance and vendor management. ACS will also re-negotiate the firm's carrier services contracts.
Chris Heeley, Royal & SunAlliance's chief technology officer, says: "The ACS solution for Royal & SunAlliance has improved both the effectiveness and efficiency of our operation."