ABN Amro integrates customer management with Amdocs

ABN Amro integrates customer management with Amdocs

Dutch banking group ABN Amro is using customer relationship management (CRM) technology from Amdocs to modernise and consolidate transactional systems at its consumer and commercial clients business unit.

Amdocs says its technology helps financial institutions achieve integrated customer management by unifying disparate fee charging and customer management systems into a centralised fee management system, delivering a single view of the customer, with all related products and services.

The technology will streamline and unify multiple transaction systems for ABN Amro's products and services, helping to reduce time-to-market for new services.

The system will consolidate information from disparate systems into a single, unified platform, allowing ABN Amro to launch new bundled services and cross product price plans.

Michael Mathews, chief marketing officer of Amdocs, says traditionally, as financial firms have grown organically and through acquisitions, customers' transactional information has remained in silos based on lines of business.

"Achieving integrated customer management will help those institutions focus their offerings around the customer," says Mathews.

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