Siebel Systems, Inc. (NASDAQ: SEBL), the leading provider of customer-facing solutions, today announced that Credit Suisse Privilege (CSP), a division of Winterthur Life Hong Kong, has grown sales of its investment products by 50 percent and reduced customer churn four-fold in the 18 months following the full deployment of Siebel Insurance.
Siebel Systems has partnered IBM to develop Siebel Branch Teller, billed as a next generation CRM banking system which allows firms to provide personalised customer services at branch level.
Seibel Systems says United Overseas Bank (UOB) is the latest in a series of financial institutions in Singapore to license its e-business applications software Siebel Finance.
Dutch cooperative Rabobank Group is deploying Siebel System's Finance product to improve customer service and sales across its national network of retail branches.
Bank of America has implemented Siebel's eBusiness applications in its retail banking group.
Reuters and Siebel Systems have forged an alliance to provide enhanced customer management and service capabilities for financial institutions.
Spain's Banco Atlantico has standardised on Siebel's e-business applications for its personal and business banking operations, in a bid to improve customer service.
Abbey National has awarded Siebel Systems its largest retail banking e-business contract in the UK under a programme which will unite 15 million customer records for use by 11,000 sales staff.
Italian bank IntesaBci has standardised on Siebel Systems e-business applications within its retail banking division, in a bid to improve customer service.
Bank of America has licensed additional Siebel e-business applications as part of an effort to improve customer relationships and interactions across mutlitple touchpoints and geographies.
© Finextra Research 2019