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Mike Davies

Vice President EMEA North
GMC Software Technology Limited
Member since
06 Sep 2013
Location
Loughborough
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Followed by John Sims, Martha Boyle and 5 others you follow
View Mike Davies's full profile

Mike's opinions

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Mike Davies

Challenging the challengers on customer communication

Anthony Thompson, former founder of Metro Bank, laid down his vision for banking recently in an interview with Marketing Week: “nobody cares about banking”. For him, he sees banking as a basic service. It’s under this maxim, he created Atom Bank, which is mobile-only - with no plans at all of ever launching a branch. Challenger banks like Metro and...

27 November 2015 /retail

Mike Davies

Loyalty comes through being present and personable

Last week started poorly for NatWest - another mobile banking service outage left customers of RBS and NatWest without access to their account on the morning of the 20th April. Both banks were fast to tweet the news: "We're sorry if you're having trouble getting into Mobile Banking, we're working hard to resolve the issue. Thank you for your ...

28 April 2015 /retail

Mike Davies

Banking gets in shape - 2015 predictions

I often think making exact predictions on what will happen in a year’s time is a fool’s game. What can be a useful exercise though is to look at the trends of 2014 and see where these might be headed. For the UK retail banking sector in particular there have been some significant movements over the past year, which look to shape an interesting 201...

07 January 2015 /sibos

Mike Davies

Technology giants don’t have banks scared...yet

Financial services organisations aren’t technophobes. Technology has enabled advances in modern banking with the likes of Big Data and digital signatures reaping benefits for banks and their customers. On the other hand, legacy banking systems are cumbersome and for some banks, technology integrations are costly in time and money. In the financial...

28 October 2014

Mike Davies

From retailer to retail bank; why customer service is vital

Retail brands sell themselves with customer service. Whether it is through social media, in-store or via email, effective customer engagement is vital for retailers to ensure return business. If a customer wants to return a faulty item, they may wish to speak to a customer service representative on the phone or even tweet the organisation, happy i...

15 October 2014 /retail

Mike Davies

It's the customer, stupid

Think tanks and marketing strategists can spend hours – and millions of dollars – on developing headline-grabbing policies and campaigns to get people to spend more. But in reality, it’s actually quite straight forward. As Bill Clinton might have said if he’d spent his career in banking rather than politics: “It’s the customer, stupid.” Essentia...

01 October 2013

Mike Davies

Empowering the first line of defence

Losses from fraud remains one of the biggest headaches in the financial industry, and it is very rarely perceived as the customer’s problem in the mainstream press. Fraud prevention also remains a space of rapid innovation, with some genuinely ingenuous methods of securing transactions and other financial vehicles from predators having been develo...

16 September 2013 /security

Mike writes about

  • security
  • sibos
  • retail banking

Mike's opinion archive

  • 2015 (3)
  • 2014 (2)
  • 2013 (2)

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