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Dominic Mensah

Director Strategic Accounts
Lakeside Software
Member since
06 Mar
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London
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Followed by John Sims, Martha Boyle and 5 others you follow
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Dominic's opinions

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Dominic Mensah

What is digital employee experience, and why should financial services care?

I wanted to introduce the community to what Digital Employee Experience (DEX) is and explore how financial organisations are using it to deliver real, measurable results, backed by examples from global banks, investment firms, credit unions, and more. In financial services, where every second counts and margins are razor-thin, operational success d...

22 April 2025 /cloud

Dominic Mensah

AI-driven end-user monitoring promises significant value for financial businesses' back-office ops

Artificial intelligence is already reshaping the financial sector with 75% of banking, pensions and other financial firms using AI, and another 10% planning to use it over the next three years. According to the second EY European Financial Services AI Survey, a significant 91% of UK financial firms have integrated artificial intelligence into the...

27 March 2025 /ai /regulation Outsourcing Banking, Financial Services Operations

Dominic Mensah

How AI-driven endpoint monitoring mitigates the risk of IT outages in financial firms

Nine major banks and building societies operating in the UK accumulated at least 803 hours - the equivalent of 33 days - of tech outages in the past two years, figures published by a group of MPs show. This recent spate of outages in banking apps and services has resulted in a push from UK MPs, who are now demanding that banks and building societ...

24 March 2025 /security /cloud Data Management and Governance

Dominic writes about

  • artificial intelligence
  • security
  • regulation & compliance
  • cloud

Dominic's opinion archive

  • 2025 (3)

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