It's Time to Build 'The Relevant Bank'

21 May 2014

The Relevant Bank concept challenges attempts to finish the roof before starting the foundations. What does being The Relevant Bank actually mean? First and foremost, it means being relevant personally – offering products and services consumers want, at the moments and through the channels they prefer. For some time, one of the bits of received wis...

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Banking 2020: will we achieve greater financial inclusion?

06 Oct 2013

Banks are under huge political and social pressure to demonstrate their role in the wider economic progress of nations and their citizens. Unless banks adopt active policies to rebalance the negative economic and social consequences for the segments they currently exclude from their normal course of business, governments will intervene still furth...