Jim Steven

Jim Steven

Head of Crisis & Breach Response at Experian Consumer Services
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Data Management and Governance

Don’t wait for a crisis before you commit to response planning

12 Jul 2022

Until you have experienced a consumer crisis in your business, it’s difficult to understand the breadth and depth of impacts on employees, customers and the business. Or the amount of time, resources and cost that will be absorbed in managing your response. Overcoming a crisis becomes all-consuming, since the very survival of the business often de...

Data Management and Governance

Why consumers need to be at the heart of your crisis response plan

22 Jun 2022

Consumers must be at the heart of any crisis response plan. When any business is hit by a crisis, it sends shockwaves throughout the organisation. The impacts of a cyber-attack, health emergency or data breach can be devastating for the business, both financially and reputationally. But the greatest impacts are often felt by consumers or service u...

Data Management and Governance

Businesses at risk: Gaps in crisis readiness among UK firms revealed

11 Apr 2022

Around half of UK business leaders surveyed in recent research said their organisations didn’t have crisis response plans in place. That’s a startling statistic when you consider that more than three quarters of respondents (78%) said their organisations had experienced a crisis in the past 18 months that had impacted customers, with the most freq...

Data Management 101

Why crisis response preparation is key to business resilience

07 Jan 2022

Organisations face many competing priorities and demands on their resources. But in the wake of the pandemic, the importance of resilience is foremost in the minds of many business leaders. Everyone understands that the ability of a business to respond effectively to a crisis is key to its long-term survival. In the past, businesses understandably ...