Responsible for supporting retail banking, cards and payments organisations in driving value-based business & digital technology transformation. Development of digital strategy across finanical services, driving digital customer attraction, customer engagement strategies, NPS management and value creation. Working with a number of established partners and fintechs across the banking industry to drive end-to-end transformation.
- Understanding the role of digital capabilities in driving new revenue streams enabled through a
strategic API framework
- Driving the Robotic Process Automation, NLG/NLP and AI agenda for creating operational excellence
- Deciphering emerging technologies to understand how innovation can be applied to achieve specific
business outcomes, as well as driving new ways of working