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Siddharth's long read archive

2021 (1)
Siddharth Parashar

Siddharth Parashar

Chief Revenue Officer, CRM at Firstsource
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Long reads

Why empathy will be what defines the success of BBLS and CBILS lenders

03 Mar 2021

The rollout of UK Covid loans will continue into 2021, presenting both challenges and opportunities for banks. For lenders the challenge has shifted beyond processing loans – it lies in handling ongoing customer relationships and managing loans effectively in the coming year. There is a requirement to focus on customer care as many of the borrower...