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Rajkumar's blog archive

2019 (1)
Rajkumar Subramanian

Rajkumar Subramanian

Vice President at Genpact
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Bio Customer Experience Transformation Leader


Customer Service 2015-2019-2025

AI fueled personalized intelligent routing to drive customer experience transformation

20 Aug 2019

In today’s world, consumers expect everything to be personalized catering to their met and unmet needs. Onus is on the enterprises to figure a way to deliver a personalized experience such as target offering and services to stay as the market leaders. Contact centers have always played a subtle role in establishing the brand asides the usual Marcom...