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Gary's blog archive

2019 (3)
Gary Williams

Gary Williams

Director of Sales and Consultancy, UK and Ireland at Spitch
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Bio I advise organisations on cutting-edge voice-driven solutions improving compliance, customer satisfaction and call-centre experience across a range of industries including banking, fintech, insurance and telecom. Career History I started out as the Royal Air Force avionics engineer. I later retrained in computer systems, first entering the world of speech technology in the mid-nineties. More recently, I occupied senior management positions at Philips Speech Recognition Systems, Wolters Kluwer Health and Nuance.



Brexit: How the finance sector can shape the customer experience

03 Oct 2019

October 31 marks the latest deadline in the seemingly endless Brexit debacle. Many companies and industries are still scrambling around trying to prepare for an uncertain future- the financial services industry is no exception. In the financial services sector, an industry largely regulated by EU rules, Brexit would also mean potential changes to...

Banking Strategy, Digital and Transformation

Taming the Wolves of Wall Street: voice recognition is the next frontier of compliance

21 Jun 2019

Remember the rogue mastermind of Leonardo di Caprio’s character in Martin Scorsese’s Wolf of Wall Street? Based on the real life story of Jordan Belfort, the movie showcases one compliance breach after another – as dozens of ‘successful’ calls mis-selling penny stocks were made every day. With many noticing – but no one paying real attention or wi...


Banking Strategy, Digital and Transformation

Disrupting the disruptors: How AI and voice recognition can transform the customer experience

21 May 2019

Fintech companies are well known for disrupting the banking industry and forever changing the way it operates. Now these organisations must embrace technologies like Artificial Intelligence (AI) and voice recognition to transform the way they communicate with their customers. When consumers ring businesses it is more often than not because they ha...