WESTconsin wanted to offer its more than 71,000 members an alternative to in-office loan closings. Having recently switched from an open- to closed-end lending environment, the credit union was very mindful of complying with those disclosure requirements while also being subject to Wisconsin's state community property laws. For example, Section 766.56(3)(b), Wis. Stats. requires non-applicant spousal notification for an extension of closed-end credit granted to the spouse applying. This combination traditionally meant lots of paper and time spent in-office (for members), but IMM's eSignature solution eliminate both. IMM scripted and tested more than 100 forms in Document Exchange to consider all "what if" scenarios. The credit union created document sets within days of going live and experienced no member complaints or technical challenges.

"Successfully deploying eSignatures has convinced our credit union that it can effectively serve members through the online and mobile channels, and this is just the first step in implementing our broader digital strategy," said Stacy Dummer, consumer lending processing supervisor, WESTconsin Credit Union. "We customize the look and message of all document communications, and there is no lag time - documents can be sent, received, signed and returned in minutes."

Dummer also confirmed that Document Exchange immediately reduced the number of appointments each office handles; WESTconsin lowered in-office appointments by at least 200 in the first six weeks and expects that transactions handled electronically will only grow as a viable option to more members. This gives loan officers the ability to focus on up sells and spend more time with members who choose to transact in person.

"WESTconsin clearly understands the need to provide members with online self-service options and the role eSignatures and document delivery can play in that," said John Levy, EVP and co-founder of IMM. "At the same time, compliance and regulations are top of mind at credit unions today and Document Exchange offers an enforceable, compliant solution which delivers employee efficiencies and member convenience."

IMM's Document Exchange is totally device and browser independent, and upon completion of the cloud-based signing process delivers legally enforceable electronic signatures and records. Powered by Adobe® EchoSign®, it integrates with all major financial services core and lending/deposit systems as well as ECM/imaging systems for a complete processing solution.