Tideway Systems upgrades Foundation product; signs DrKW

Source: Tideway Systems

Tideway Systems experts in model-driven management to improve the efficiency of IT enterprises, are today announcing the release of Tideway Foundation 4.6.

Tideway Foundation provides a complete anatomy of IT environments, helping enterprises gain total transparency and a shared view of their IT landscape – while removing the inaccuracies and inefficiencies associated with traditional IT service management processes.

Tideway Foundation 4.6 is designed to meet the resilience, security and scale required by investment banks, addressing the critical issues of rising cost, system delays and data inaccuracies which can occur through the traditional manual processes for IT inventory, audit, compliance and change management. Employing agent-free remote discovery and advanced reasoning techniques to build and maintain a model of the complex interdependencies within the enterprise IT landscape, Tideway Foundation 4.6 enables the automation of these processes.

Further, Tideway Foundation is introducing improved graphical charting, navigation and reporting in order to deliver a clear picture of the IT environment, generated by its enhanced discovery and mapping engines. This delivers a comprehensive, accurate and up-to-date view of the interdependencies within enterprises' critical and complex multi-tier systems and how they relate to the business. The views are provided in an actionable form through Tideway Foundation's personalised IT Portal, and can be used in a variety of solutions as they provide the basis for implementing IT best practices, such as the IT Infrastructure Library (ITIL) and COBIT.

Dresdner Kleinwort Wasserstein (DrKW), a Europe-based investment bank with international reach, has selected Tideway Foundation to enhance the performance of its global IT infrastructure. JP Rangaswami, CIO at DrKW, stated: "As an international company with a highly sophisticated IT infrastructure, this project will help to remove a significant proportion of the costs associated with manually maintaining multiple configuration management systems, and will simultaneously identify dependencies, thereby reducing management time spent in approving IT changes and identifying the impact of events. Tideway Foundation will act as a business enabler allowing us to drive our international IT operations forward. It will also increase the level of IT systems transparency within the organisation which enhances the necessary communication flow both within IT and also out to the bank's business lines."

Initially the solution will be used to improve both DrKW's IT inventory and change processes in multiple locations including London, Frankfurt, Tokyo and New York. As the IT owners impacted by any change can be precisely identified, there will be an improvement in change lead time, a reduction in change approval costs and a drop in unplanned incidents, which will assist DrKW in reducing the time taken to deliver IT solutions to its internal "customers". Members of the DrKW IT team can then use the Tideway IT Portal to provide a shared view of the current state of the IT environment, helping to facilitate the processes of planning, resourcing and executing changes.

Richard Muirhead, Tideway Systems' CEO, stated: "Due to its forward thinking approach to IT, DrKW has been a key influencer of our technology since its inception, and Tideway Foundation has been developed collaboratively with them to meet the needs of their IT infrastructure across multiple territories, in order to ensure that IT change can be actioned faster, at lower cost and with clearly managed risk. Innovation and collaboration has been key to DrKW's vision of a more efficient, compliant and future-ready IT environment."

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