Source: Barbara Desoer, Bank of America
Bank of America chief technology, service and fulfillment executive Barbara Desoer testifies before the US Senate Committee on Banking, Housing and Urban Affairs about the recent loss of computer tapes containing personal customer information.
On 25 February, Bank of America began informing General Services Administration (GSA) SmartPay charge cardholders of the disappearance of computer tapes during transfer to a backup data center. The missing tapes contained customer and account information for approximately 1.2 million government charge cardholders. The actual data on the tapes varied by cardholder, and may have included name, address, account number and social security number.
In her testimony, Desoer explains the sequence of events leading up to the loss and the steps taken by the bank to alert and protect charge cardholders. She also discusses the bank's current information security practices and thoughts on new legislation or regulations to improve the security of personal information.
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