Resources
See latest resources ยป
The evolution of customer communications management

The evolution of customer communications management

Source: Capgemini

The way banks communicate with customers has changed forever and firms must adapt to new expectations.

Over the past five years, nearly every bank and finacial services firm has made an investment in customer communications management (CCM) in a bid to keep up with a changing digital landscape and the millennials that inhabit it. This Capgemini paper examines how banks can transform their CCM systems into agile, fast-moving digital publishing platforms.

Download the document now 720.7 kb (PDF File)

Comments: (0)

sponsored

Dorsum white paper - Building your future wealth management solution vol. 2
Visit apc.com
White Paper resources
See all White Paper resources »
Using social media to define a better customer banking experience
White paper

Using social media to define a better customer banking experience

Finextra sat down with Keith Moor, CMO, Santander UK to discuss how retail banking in the mobile channel will change within the next two to five years, how the advent of smartphones has created more choice for the consumer in how they interact with their bank and how Santander worked with Facebook to learn what their customers want from banking channels.

The Innovation Game: Escaping Legacy with New Technology
White paper

The Innovation Game: Escaping Legacy with New Technology

Banks need to innovate but are held back by layers of legacy technology which inhibits their ability to adapt and evolve. How can they implement change without risking the stable operation of core systems and services? This report provides the answers to this vital question.

MiFID II Transaction Reporting: Be in Control
White paper

MiFID II Transaction Reporting: Be in Control

Like many other regulations coming into force in the next 36 months, MiFID II is calling for enhanced monitoring, transparency and control of the end-to-end trade lifecycle.