Resources
See latest resources ยป
Getting quality from technology

Getting quality from technology

Source: Capgemini

Capgemini presents the Financial Services World Quality Report.

The report offers insights into the factors that determine IT application quality across geographies, with a special focus on banking, insurance and capital markets.

The report draws on data from the 2009 World Quality Report, where data was acquired by surveying over 10,000 CXOs, IT directors, QA managers and engineers at more than 400 companies around the world. Responses from 60 financial services firms were collated and used to look at trends across the industry.

Download the document now 2.6 mb (PDF File)

Comments: (0)

sponsored

Research resources
See all Research resources »
Webinar - The Art and Science of Customer Relationships
/research

Webinar - The Art and Science of Customer Relationships

Accurately quantifying customer experience can seem an immensely nebulous task. While the benefits of improving this are evident, there is no clear method of measuring it.

Central Bank Digital Currency and Monetary Policy
/research

Central Bank Digital Currency and Monetary Policy

A Bank of Canada investigation into the benefits and costs of issuing a central bank digital currency for monetary policy.

Data in the payments industry
/research

Data in the payments industry

The UK's Payment Systems Regulator starts a conversation on how data is used in payment systems and explores the potential barriers to its objectives.