AI & beyond: The evolution of secure customer banking experiences

When:

Tuesday 16th July 2024 17:00 BST | 18:00 CEST | 14:00 EST

Where:

Online

AI & beyond: The evolution of secure customer banking experiences

Watch this webinar to learn how modern technologies like artificial intelligence and machine learning can help financial services better combat fraud – not just at the point of transaction, but throughout the entire customer journey.

  • How can a balance be maintained between fraud mitigation and customer experience, and how can new technologies and processes help?
  • Why is legacy architecture vulnerable to fraudsters and constantly emerging financial transaction threats?
  • How can financial providers best prepare to compete and create consistently positive transaction scenarios that build lasting client relationships?
  • What role do partnerships play in this space?
  • What innovative tools are financial institutions using to go beyond transaction-focused fraud mitigation and protect the entire customer relationship?

Every financial services organisation is keenly aware of all the challenges they face within today’s banking world: if it is not new regulations, it is new payment types or rails, or both, or perhaps something else entirely. There is never enough time or budget to handle all the obstacles or opportunities, which are often compounded by inflexible, incapable legacy systems that simply cannot address multiple advancing imperatives at one time – or across multiple regions in the world.

How can a bank, credit union, or other financial institution best equip themselves to fight thousands of new and ever-changing fraud schemes while keeping customers happy in growing, profitable, and enduring relationships? What part can innovative strategies ensure that financial services companies can compete – and thrive – in the future by making smart decisions to stand out and steadily outperform their competitors?

Now more than ever, choosing the best technology and solutions partners is critical to achieving operational effectiveness and long-term resilience. From industry best practices to proven use cases and emerging ideas, learn how financial services companies can actively prepare to go beyond one-off transaction protection and deliver holistic, elevated consumer experiences. AI and ML are key tools in the fight to help grow relationships profitably and steadily from onboarding onward. How might they work for your institution?

Sign up for this Finextra webinar, hosted in association with i2c Inc., to join our panel of industry experts in a compelling conversation to enable financial services companies to create and maintain stronger, more secure, longer lasting client relationships.

Speakers:

  • Scott Hamilton - Global Payments & Liquidity Expert, Contributing Editor, Finextra [Moderator]
  • Genna Sparks - Director, Global Ops - i2c Inc.
Upcoming events
See all Events »
Webinar - Financial Fraud: How to Optimise Claims and Investigations Procedures

Webinar - Financial Fraud: How to Optimise Claims and Investigations Procedures

Thursday 11th July 2024 15:00 BST | 16:00 CEST | 10:00 EDT

Banks strike back at financial fraud: how to optimise claims and investigations procedures to keep FI operations teams ahead of the scammers

Webinar - How AI is re-shaping financial services

Webinar - How AI is re-shaping financial services

Thursday 18th July 2024 15:00 BST | 16:00 CEST | 10:00 EDT

How can financial institutions leverage the full potential of AI?

Webinar - Creating a seamless banking app experience

Webinar - Creating a seamless banking app experience

Thursday 25th July 2024 15:00 BST | 16:00 CEST | 10:00 EDT

Discover the changing landscape of mobile banking.