Based in China's north eastern province of Liaoning, Bank of Fushun has a formidable reputation among China's city commercial banks. At the end of 2010, Bank of Fushun's total assets had reached 17.89 billion Yuan, and the bank is one of the fastest growing commercial banks in China.

Mr. Bi Guojun, Chairman of the Board and President of Bank of Fushun, attributes the bank's success to a renewed emphasis on personalised customer service and believes the newly implemented FIS eCAS2 solution will play a major role in helping the bank achieve its growth and operational objectives.

"City commercial banks in China are adding branches as they expand beyond their home cities. But some have been held back by aging banking systems unable to meet the demands of cross-regional operation in terms of system architecture, processing capabilities, scalability and business scope," Mr. Bi said. "A bank that does not have an enabling technology platform has lost the game before it even starts. Replacing an existing core system with an advanced solution such as eCAS2 was a major exercise, but it was essential to ensure the future health and development of the bank."

The bank can now bring new products to market more efficiently and can offer customised services, rates and fees to its customers. The solution has also allowed the bank to extend its service channels to include SMS and telephone banking with electronic banking being added later this year. FIS eCAS2 provides full support for the bank's deposits, loans, payments and cards, treasury, intermediary and settlement, and wealth management businesses, and its customer-centric design facilitates cross-selling across these multiple business lines.

"eCAS2 has been designed specifically to meet the operational and compliance requirements of the fast-growing and highly-competitive Chinese banking market. The system has allowed Bank of Fushun to overhaul many of its operations and as a result service at the branches is faster and more streamlined, thus improving overall customer experience," said Raja Gopalakrishnan, group managing director, Asia and chief operating officer, International, FIS.