The CEO of TSB Bank has blamed an HP server failure for the meltdown which left Lloyds Banking Group customers unable to use debit cards and cash machines for several hours yesterday.
@dangerfield_gem Gemma, no truth in this. The issue was caused by a HP Server failing here in the UK. PDP- Paul Pester | (@PaulPester) January 26, 2014
@dangerfield_gem Gemma, no truth in this. The issue was caused by a HP Server failing here in the UK. PDP
Didnt clarify if that server was indeed built in 1978 though...
Am I reading that tweet right - did he really just claim they were using a PDP or is this an acronym I'm not overly familiar with...?
I'd love to know what actually did happen - lets face it the CEO is not going to have the detail in that short space of time.
PDP are his initials - he signs off most tweets that way.
Why, in the 21st century, should one failing server disrupt such a critical service?
Social listening has been de riguer in B2C but a bank CEO tweeting about his tech vendor is a good illustration of why this technology is relevant in B2B as well. Hopefully, HP won't reply with the standard boilerplate used by many B2C service providers
(including maybe Lloyds TSB:)), "Please DM us your contact info and one of our executives will get in touch with you"!
I clicked thru' and learned that the "this" in
@PaulPester's tweet to @dangerfield_gem refers to the charge made by some website that this IT meltdown was caused by offshoring. By asserting that there's "no truth in this", TSB's CEO has issued a highly
vocal and public endorsement of offshoring.
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