28 May 2015
Your browser is unable to support Flash files.

Y2K-like bug knocks out BoQ Eftpos system

04 January 2010  |  15505 views  |  0 Australian Flag

A Y2K-style bug affecting Bank of Queensland Eftpos terminals has left merchants across Australia unable to process card transactions over the New Year.

On New Year's Day, BoQ's Eftpos card processing system jumped from 2009 to 2016. This led to payments being rejected at the point of sale because customers' cards were due to expire before the incorrect date on the bank's computer systems.

BoQ's Eftpos system has been run by Australian e-payments vendor Keycorp since 2006, when the two signed a six year deal worth A$14.4 million for the upgrade and management of the bank's entire fleet of terminals. Meanwhile First Data provides processing services.

In a statement on its Web site, the bank says it is working with both vendors to fix the problem but, four days after it began, the glitch is still affecting merchant customers.

In the meantime, a temporary fix lets merchants enter a code to force terminals to ignore the transaction date. Although this still leaves receipts date-stamped as 2016, merchant settlement and customer statements will record the correct details.

KeywordsEFTPOS

Comments: (0)

Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board, sign up now.

Related blogs

Create a blog about this story (membership required)

Related stories

09 December, 2009
03 August, 2007
21 December, 2006
26 July, 2006

Related company news

 
Your browser is unable to support Flash files.

Top topics

Most viewed Most shared
UK opts out of European online payments se...
7667 views comments | 22 tweets | 17 linkedin
Bigger banks may have to set up their own...
6486 views comments | 41 tweets | 33 linkedin
Postbank trials HCE mobile payments
4681 views comments | 9 tweets | 8 linkedin
JPMorgan Chase puts data to use with new t...
4680 views comments | 16 tweets | 7 linkedin
Visa Europe opens innovation hub in Israel
4248 views comments | 17 tweets | 9 linkedin

Featured job

£excellent basic with £200,000 OTE + Benefits
London

Find your next job