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PCs are the forgotten platform for Chinese banks, who are focusing development efforts on the mobile channel and leaving desktop users reliant on Internet Explorer 6. For anyone involved in web devel...
If banks don't develop a second generation digital channels strategy, they won't be around in 10 years time. It sounds like a bold statement, but it is a pretty safe bet. Customer behaviours, right ar...
You can find references to the power of specialisation and the division of labour back to the 4th Century BC when Xenophon said “he who pursues a very specialised task will do it best”. Then, in more ...
Faster account switching, customer retention, new entrants and innovate offerings are putting the pressure on UK High Street banks. At the same time, keeping customers happy and staving off competitio...
Islamic finance has developed in two main directions namely Islamic banking and Islamic Insurance. Takaful insurance (also known as Islamic insurance) is not only an innovative approach to Islamic fin...
When ATM vendors got behind Windows XP as a replacement for IBM’s OS/2 as it neared the end of its shelf life 10 years ago, there was a predictable flurry of concern. And instinctively, the concerns m...
It was announced this week at the Commonwealth Telecommunications Organisation’s Annual Forum in Nigeria, that the Alliance for Affordable Internet (A4AI) is to be launched to drive down the artific
Specifications serve as a standard of reference for a certification process (e.g. laboratory testing, certification) that can be undertaken to guarantee these specifications have been implemented corr...
Microfinance involves extending small loans to individuals for buying tools which will help them in setting up small businesses requiring rudimentary skills, to earn their lively hood and repay loans....
National Customer Service Week 2013: How to adapt to the always-on generation This week (7-11 October 2013) is National Customer Service Week which is a good time to look at the role today’s custome...
Still Unsure About Retail Consumer Banking Through Social Media? Act Fast or Get Left Behind! Picture this scenario: You are on your facebook page, busy ignoring the endless motivational messages and ...
It’s going to be a busy few years ahead for payments transformation in Australia. The announcement last week that EFTPOS, the electronic point of sale debit card network, was moving away from bilatera...