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Enter design thinking—an approach that goes beyond mere products to delve deeply into customer experience, transforming everyday banking into an intuitive, engaging, and satisfying journey. How can ba...
Providing exceptional customer experience (CX) is paramount for success for any retailer in today’s difficult climate. As consumer behaviour shifts towards digital channels and convenience becomes inc...
It looks like 2024 will be ‘Democracy’s biggest year’, a 12-month period in which four billion people – over half of the world's population - will be eligible to vote. In more than 40 countries, rang...
Change is afoot when it comes to market infrastructure technology. The old arguments over “buy vs build” have been relegated. Instead, firms are touting a “buy, build and integrate” approach, combinin...
As we highlighted in the Evolution of Banking, the technology landscape has evolved over time. Each change has brought new capabilities that were not possible with previous versions. At the same time,...
SME owners often face the challenge of adapting business strategy to a highly dynamic environment while simultaneously managing day-to-day financial operations. It's like Formula 1 racers, where only ...
For asset management firms investing in the primary market for corporate bonds, achieving a complete, real-time view of new deals coming to market and changes to deal terms is key to efficient credit ...
A few months ago, I asked my team, do you use AI? Once I had helped them to understand that I saw AI as a facilitator, not a shortcut, I was pleased to learn that almost everyone was using AI for some...
Generative AI made a huge impact in 2023 – with the majority of financial services recognizing its potential to offer wide-ranging benefits and moving quickly to start exploring its implementation wit...
According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or slo...
The transformative potential of generative AI for the banking sector was a subject we keenly explored earlier in the year. With the whirlwind advancements in the technology sector, six months can feel...
Banking as a Service (BaaS) has changed the way banking products are built and offered. Consumers want to be able to access financial products when and where they need them, and BaaS platforms enable ...