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Bo Harald - ZEF and Real Time Economy Program

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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Consumer ombudsmen - protecting costs - not consumers

05 February 2014  |  2401 views  |  0

In my previous post I recommended transparent charging for services - covering the costs as a minimum - to guide the consumers to act in their own interest.

Oddly enough this is not widely supported by consumer ombudsmen. They seem to do all they can to delay visible pricing and nudging customers into better and more economical services.

Do they not understand that the customer pays every cent of the costs - hidden or visible?

TagsMobile & onlineInnovation

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