Community
Hidden in the text of the joint BancoSabadell and Telefonica instant banking announcement I noted quite a novel idea; they have committed to adapt the new 24X7 all -channels banking service to customer requirements, not vice versa!
They promise a consistent customer experience across all channels and BancoSabadell is actually regarding this new initiative as the opportunity to reduce its processing times.
Customer centricity, service experience excellence and less processing times, good heavens, the "A" word comes to mind. Agility.
Food for thought for UK banks?
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Muhammad Qasim Senior Software Developer at PSPC
22 October
Mete Feridun Chair at EMU Centre for Financial Regulation and Risk
Alex Kreger Founder and CEO at UXDA Financial UX Design
21 October
Robert Kraal Co-founder and CBDO at Silverflow
20 October
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.